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Knowledge Center
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Mutire Inc. is headquartered in Toronto, Ontario, Canada, and delivers global cloud services through Mutire Cloud. Our support team is available 24/7 to assist you with any questions or concerns. For the fastest response, please use the appropriate contact method above.
Corporate office
Mutire Inc.
145 1/2 Church Street
Unit 5
Toronto, Ontario M5B 1Y4
Canada
+1 (343) 512-7800
Contact Policy & Security Guidelines
Critical Security Notice
Never share critical or sensitive information through chat, email, or unsecured channels. This includes passwords, API keys, security tokens, private keys, authentication credentials, or any other confidential data. Mutire Inc. support staff will never request such information through unsecured communication channels.
Secure Communication Guidelines
- •Support Tickets: Use our secure support ticket system for technical inquiries. All tickets are encrypted and stored securely. Never include sensitive credentials in ticket descriptions.
- •Email Communication: For general inquiries, use email. However, do not include passwords, API keys, or other sensitive authentication information in email communications.
- •Phone Support: Phone conversations are suitable for general support but should not be used to transmit sensitive information. Our support team will guide you to secure channels when handling critical security matters.
- •Secure Channels: For sensitive security issues, we will establish encrypted, authenticated communication channels. Always verify the identity of support personnel before sharing any sensitive information.
What Information is Safe to Share
- ✓General product questions and feature inquiries
- ✓Billing and account information (through secure portal only)
- ✓Non-sensitive technical configuration questions
- ✓Documentation and knowledge base requests
- ✓General support inquiries and service information
Response Times & Availability
- •24/7 Support: Our technical support team is available around the clock for critical security incidents and urgent matters.
- •Business Hours: Sales and general inquiries are handled Monday through Friday, 9:00 AM - 5:00 PM EST/PST.
- •Priority Support: Enterprise customers with premium support plans receive expedited response times and dedicated support channels.
Need Help?
If you're unsure about what information is safe to share or need guidance on secure communication, please contact our support team through the secure ticket system. We're here to help you maintain the highest security standards while resolving your inquiries.