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Knowledge Center
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Open الدعم caseGlobal operations
Mutire Inc. is based in Toronto and delivers global cloud services through موتير السحابة.
Corporate office
Mutire Inc.
145 1/2 Church Street
Unit 5
Toronto, Ontario M5B 1Y4
Canada
+1 (343) 512-7800
Contact Policy & Security Guidelines
Security notice
Never share passwords, API keys, or credentials through chat, email, or unsecured channels.
Secure Communication Guidelines
- •الدعم Tickets: Use our secure الدعم ticket system for technical inquiries. All tickets are encrypted and stored securely. Never include sensitive credentials in ticket descriptions.
- •Email Communication: For general inquiries, use email. However, do not include passwords, API keys, or other sensitive authentication information in email communications.
- •Phone الدعم: Phone conversations are suitable for general الدعم but should not be used to transmit sensitive information. Our الدعم team will guide you to secure channels when handling critical security matters.
- •Secure Channels: For sensitive security issues, we will establish encrypted, authenticated communication channels. Always verify the identity of الدعم personnel before sharing any sensitive information.
What Information is Safe to Share
- ✓General product questions and feature inquiries
- ✓Billing and account information (through secure portal only)
- ✓Non-sensitive technical configuration questions
- ✓Documentation and knowledge base requests
- ✓General الدعم inquiries and service information
Response Times & Availability
- •24/7 الدعم: Our technical الدعم team is available around the clock for critical security incidents and urgent matters.
- •Business Hours: Sales and general inquiries are handled Monday through Friday, 9:00 AM - 5:00 PM EST/PST.
- •Priority الدعم: Enterprise customers with premium الدعم plans receive expedited response times and dedicated الدعم channels.
Need Help?
If you're unsure about what information is safe to share or need guidance on secure communication, please contact our الدعم team through the secure ticket system. We're here to help you maintain the highest security standards while resolving your inquiries.